Sr. Associate Account Management
Job Description
Global Access Management – Job Description
• Knowledge of Identity Management (Active Directory, Enterprise Directory, Single Sign-On)
• Knowledge of Access Management (lifecycle management - request / review / revoke, Privileged Access Management)
• Knowledge of user administration, authentication methods, file & group permissions and domain policies
• Strong understanding of concepts like RBAC(Role Based Access Control), Identity Policies, Password Policies, Segregation of duties and approval workflows
• Managing user accounts across applications running on various platforms like IBM-iSeries, Lotus Notes, Sybase PowerBuilder, SAP, SQL Administrator, Windows Active Directory, Outlook Exchange etc.
• Strong understanding of the GDPR compliance & Group Security Standards
• System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
• Knowledge on ITIL tools like Service-Now & JIRA
• Good understanding on Service Catalog, Custom Request & CPI structures
• Creation of E-mail accounts, support and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar etc.
• Knowledge of various network resources available to users like shared drives, SharePoint etc.
• Creation and administration of Global LDAP groups as per the customer guidelines and assigning membership
• Knowledge on user account administration on windows & SQL servers
• Excellent Communication and presentation skills
• Maintain SLA based support on users getting appropriate access on the required tools and support the business in an efficient way
• High level understanding on JML processes like onboarding, move and offboarding users
• Support on audit requirements
Requirements
Function: Customer Service
Experience Level: Not Applicable