Senior Software Engineer

The GAIL (Get AI Live) program deploys engineers directly into strategic customer engagements to drive real AI adoption and measurable value realization. The GAIL Core Team is the permanent engine behind that program: the stable foundation of institutional knowledge, tooling, and senior expertise that makes every engagement, and every rotating engineer, better than the last. 

As a Senior Software Engineer on the GAIL Core Team, you run engagements end to end, apply the standards that keep the practice consistent, and strengthen the tooling and knowledge base the whole program relies on. This is hands-on, customer-facing work. You carry real deployments to the finish line and raise your own level, and the level of the engineers next to you, with every engagement. 

What you get to do in this role: 

• Run GAIL and Go-Live Support engagements end to end, from enterprise deployments through to production go-lives, owning delivery and outcomes for the customers you're assigned. 

• Own the GAIL playbook, understand it deeply, apply it with judgment, follow the required gates and sequences, and flag where it falls short, so the standard stays current. 

• Use and extend shared GAIL tooling, contributing improvements back so every engineer in the rotation benefits. 

• Support incoming GAIL engineers through shadowing, pairing, and coaching on early customer interactions. 

• Capture patterns from your engagements and feed them into the team's knowledge base as reusable assets. 

• Meet the quality bar the practice sets and hold your own work to it consistently. 

• Surface field signals from your customer engagements to the Core Team and product partners.

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable