AI & Automation Senior Analyst

Embedding AI-driven processes and standards across the business, this role ensures best practices are consistently upheld so BI, data and reporting remain the most trusted source of truth. It calls for a sound grasp of AI and a genuine can-do, forward-thinking mindset.

• Lead cross-functional efforts to embed AI/LLM capability into data sourcing, connectivity and reporting, driving smarter, more efficient ways of working across the organization.
• Proactively identify and build automation and AI opportunities across BI, quality tracking and customer service workflows to reduce manual effort and improve turnaround time.
• Support the build-out and scaling of AI tools already in flight (e.g. Azure OpenAI, Copilot Studio, AI-driven verbatim and ticket analysis) across the wider organization.
• Ensure best practices and data standards are consistently upheld, so outputs remain accurate and trusted as the single source of truth.
• Design and implement proactive alerting mechanisms that route client health and escalation signals to the relevant stakeholders in a timely manner, equipping account managers with full visibility ahead of client engagements.
• Identify ways to streamline workflows and reduce reliance on costly seat-based CRM licenses, moving colleagues onto more efficient, automated alternatives.
• Act as a confident representative of the team with stakeholders, stay current on AI developments and help drive forward-thinking initiatives across the business.

Function: General Business
Experience Level: Mid-Senior Level