Client Success Executive Specialist

Job Description

• Act as strategic partners to our key local, regional and global clients
• Is an internal and external innovation agent. Drive change for faster reaction to changing market requirement.
• Is considered known experts in their market (industry, products, channels etc.)
• Support internal Sales team in lead generation/ business development process.
External

• Understands and works with the whole portfolio of Point of Sales- related data with global and key clients (gfknewron market, predict and consumer) and is the central point of contact
• Delivers insightful top-level presentations and actionable recommendations to our key clients
• Become a market expert in one or more categories / industry segments.
• Ensures effective and efficient client training and onboarding of new senior customers.
• Drives high adoption rates (i.e. activation, reactivation and engagement) of gfknewron within senior client organization by demonstrating clear ROI to client to reach our high goals
• Educates key and senior customers about the most relevant features/functionalities for their specific business needs.
• Finds and builds, new user base for NIQ offerings
• Develops fact-based answers to complex key business questions. Elaborates use cases with clients that shows the value of NIQ data and their outcome for the clients
• Identifies Sales leads for cross sell and upsell opportunities with the client
• Helps to improve business renewal rate by demonstrating clear business outcomes and value                
Internal

• Makes sure that the client experience is at a high level and servicing comparable over the team members
• Responsible for managing client concerns and making sure of the resolution process through discussion and execution with all internal stakeholders in the organization.
• Being an internal CSM ambassador and multiplicator, drive the CSM spirit within the organization as a role model
• Fully certified CSM (minimum gfknewron market, predict and consumer) and knows and uses the different propositions in detail
• Takeover of special CSM projects (e.g. creation of internal/external training content, etc.)
• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;
• Collects and provides feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborates with account management at the pre-sales and renewal stages, identifies sales leads
• Coordinates internal client services nationally and internationally
In other words: You will make the difference as a role model for your team and by being the face of our company and its digital solutions!

Function: General Business
Experience Level: Mid-Senior Level