Cloud Business Manager

Who You'll Work With

The Cloud Business Manager is a multifaceted business and program management role that combines strong project-management discipline with detailed knowledge of products, processes and customer-facing operations. The position will coordinate activities across Order Management, Planning Management, Customer Service and Manufacturing-related processes, serving as a key connection point between customers, Sales/Account Management and internal operational teams.

The role has a global scope and will manage relationships and activities associated with global accounts, with most customers currently located in the United States. The position will be based in Guadalajara and will operate within a predominantly remote global team.

As one of the first individuals performing this function in Guadalajara, the successful candidate will help establish the operating precedent for the role locally, bringing structure, documentation, process discipline and continuous-improvement practices that can support the future growth of the team.

What You'll Do

• Coordinate cross-functional activities related to customer programs, business operations and cloud-related processes.
• Manage and follow up on activities across Order Management, Planning Management, Customer Service and Manufacturing-related operations.
• Serve as a coordination point between customers, Sales/Account Managers, internal operational teams, executives and international stakeholders.
• Translate customer and business requirements into clear actions, priorities, owners, timelines and follow-up.
• Monitor commitments, deliverables, operational risks and dependencies across multiple workstreams and escalate issues when appropriate.
• Partner with Sales and Account Management to ensure customer priorities are understood and effectively connected to internal execution.
• Analyze operational and business information to identify trends, risks, opportunities and areas for improvement.
• Prepare and maintain reports, dashboards and business information that support decision-making and operational visibility.Maintain strong documentation and process discipline, ensuring that relevant information, decisions and follow-up actions are clearly captured.Identify opportunities to improve workflows, operating processes, efficiency and cross-functional collaboration.
• Work with a high degree of autonomy, ownership and prioritization in a dynamic, international environment.
• Help define processes, standards and best practices for the Cloud Business Manager function in Guadalajara.
• Contribute to onboarding, mentoring and the future development of additional team members as the local operation grows.
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Department: Customer Support
Function: Sales
Experience Level: Mid-Senior Level