Operations Client Partner
Job Description
As an Operations Client Partner, you will act as the key operational liaison between clients, commercial teams, and internal operational functions. You will play a critical role in ensuring high-quality service delivery, managing operational requests, driving improvements, and building trusted client relationships.
This is a client-facing position requiring a strong combination of operational expertise, stakeholder management, problem-solving capabilities, and a proactive approach to delivering solutions.
Responsibilities:
• Manage and coordinate operational activities to ensure timely and high-quality delivery of business-as-usual services.
• Act as a key point of contact for operational matters, collaborating with clients and internal stakeholders to address requests and resolve issues.
• Communicate delivery updates, potential delays, risks, and corrective actions to relevant stakeholders.
• Support and coordinate pre-delivery and post-production quality checks to ensure operational excellence.
• Lead operational projects, product enhancements, and process improvement initiatives from planning through execution.
• Translate client requirements into operational and technical specifications while considering system capabilities and operational processes.
• Partner with cross-functional teams to design and implement effective operational solutions.
• Identify opportunities for process optimization and recommend improvements that enhance efficiency and client experience.
• Manage operational requests related to database services, change requests, feasibility assessments, and product coding activities.
• Track progress, manage risks, and provide regular status updates to internal and external stakeholders
Requirements
Function: General Business
Experience Level: Mid-Senior Level