Senior Research Scientist, Agentic AI at ServiceNow | Job-Scouts.com

Senior Research Scientist, Agentic AI

ServiceNow
full-time senior Hyderabad, Telangana, India · More jobs in Hyderabad, Telangana, India
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Job Description

We build the evaluation layer that validates AI agents before they reach customers — an automated system that scores across large volumes of agent traces.

You'll own core parts of that platform: the pipeline that runs traces through model-based judges at scale, and the scoring logic that turns raw output into results teams can act on.

What you'll do

• Design evaluation methodologies and benchmarks for agent reasoning, planning, tool use, reliability, and safety — across LLM-as-a-Judge, trajectory-based, and human evaluation
• Take problems from research question to prototype to shipped feature, owning them end to end
• Build and harden the pipelines and scoring logic behind customer-facing evaluation
• Curate synthetic and real-world datasets; measure the evaluator itself for consistency and agreement with human labels

Requirements

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable

Location

Hyderabad, Telangana, India
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