Senior Transition Manager

Senior Transition Manager

Lead Strategic Customer Mobilisation Across One of the UK's Largest Oracle Managed Services Practices

Where does this role fit into Version 1?

As Senior Transition Manager, you will play a pivotal role within Version 1's ASPIRE Managed Services organisation, leading the successful onboarding of customers into our Oracle Managed Services portfolio.

You will own and continually evolve the transition function, ensuring new customers and service expansions move seamlessly from contract signature into Business-as-Usual support operations.

Working closely with Sales, Portfolio Directors, Service Delivery Managers, Technical Managers and Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction.

Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one.

This is a highly visible leadership role, combining customer engagement, service delivery excellence, team leadership and commercial input. You will contribute to new business bids, transition planning and mobilisation strategies while helping to grow and mature Version 1's ASPIRE Managed Services practice.

Key Responsibilities

Leadership & Strategy

You will:

• Lead and evolve the Enterprise Applications Transition function within ASPIRE Managed Services.
• Manage and develop a team of Transition Managers and associated transition resources.
• Foster a high-performing, collaborative and customer-focused culture.
• Define and continually enhance transition methodologies, governance frameworks and best practices.
• Contribute to the strategic growth and maturity of the ASPIRE Managed Services organisation.
Transition Delivery & Governance

You will:

• Own the end-to-end transition lifecycle from contract award through to Business-as-Usual service operation.
• Provide executive oversight across customer onboarding and service expansion programmes.
• Ensure robust transition plans, governance structures, RAID management and communication plans are in place.
• Lead Service Acceptance Criteria reviews and Go/No-Go decision-making activities.
• Oversee knowledge transfer, service readiness, shadowing and operational handover activities.
• Manage risks, issues and dependencies to ensure successful customer mobilisation.
• Drive consistent delivery standards across all transition programmes.
Customer & Stakeholder Management

You will:

• Act as the senior transition lead for strategic customer engagements.
• Build trusted relationships with customer stakeholders, delivery teams and incumbent suppliers.
• Lead transition governance meetings, steering committees and status reporting.
• Manage escalations and ensure a positive customer experience throughout the transition journey.
• Partner closely with Service Delivery, Technical, Portfolio and Commercial teams.
Commercial & Business Growth

You will:

• Support strategic bids, proposals and customer presentations.
• Provide transition estimates, mobilisation plans, resource forecasts and risk assessments.
• Contribute to transition pricing and commercial discussions.
• Help secure new business opportunities through strong transition leadership and customer confidence.
Continuous Improvement

You will:

• Maintain and enhance the ASPIRE Transition Framework.
• Capture lessons learned and embed best practice across all programmes.
• Drive standardisation, automation and AI-enabled efficiencies within the transition process.
• Identify opportunities to reduce risk, improve scalability and enhance customer outcomes.
Success in This Role Looks Like

• Customers transition smoothly into ASPIRE Managed Services with minimal operational risk.
• Transition programmes are delivered on time, within scope and to agreed quality standards.
• Service Acceptance Criteria and Go-Live readiness milestones are consistently achieved.
• Customer satisfaction remains high throughout onboarding and mobilisation activities.
• Operational teams are fully prepared to assume Business-as-Usual support responsibility.
• Transition methodologies and governance frameworks continue to evolve and improve.
• The Transition Management team is engaged, developed and performing at a high level.
• The transition function contributes directly to customer retention, business growth and new managed services wins.

Department: Enterprise Applications
Function: Information Technology
Experience Level: Mid-Senior Level