Manager II, Deal Desk

This role will be based in our New York office.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This is a people leadership role on LinkedIn's Deal Desk team, supporting the North America region. Performance expectations are high, spanning operational excellence, team development, and strategic initiative leadership. The successful candidate will be a strong operator and manager — comfortable leading a regional team, building on an existing high-performing culture, and driving results through active talent management, coaching, and operational discipline. They will build relationships with senior leaders across functions and lead strategic initiatives tied to AI-enabled transformation, product adoption, and commercial growth.

Responsibilities

• Manage day-to-day Deal Desk operations within the North America region, including deal intake, triage, commercial recommendations, contract support, escalations, and post-sale handoffs
• Directly manage a team of Strategists, Sr. Strategists, and Leads; define performance standards, coach for growth, and manage workload effectively
• Collaborate with global Deal Desk leaders to deliver consistent and exceptional partnership to the sales organization
• Define and implement operational strategy for the team and broader group, identifying improvements in how Deal Desk partners with Sales across the end-to-end deal lifecycle
• Define career paths and support talent development across the team, including capacity planning, skill-building, and succession planning
• Scope and operationalize strategic initiatives tied to AI transformation, product adoption, automation, and Deal Desk operating model improvements; translate ambiguous priorities into clear plans with defined ownership, milestones, and measurable outcomes
• Use operational data, case trends, and adoption metrics to identify process improvements and scalable solutions
• Partner with Product, Sales, Pricing, Sales Operations, Finance, Legal, and other cross-functional teams to improve seller experience and scale Deal Desk support
• Engage with leadership across all cross-functional teams to ensure operational performance is aligned to business priorities; advocate for Deal Desk's brand as a trusted commercial and operational partner
• Manage day-to-day escalations and present both short-term and long-term solutions to resolve root causes
• Engage directly with clients where appropriate to resolve deal execution issues
• Support change management for new tools, AI-enabled workflows, and process improvements

Department: GBO
Function: Sales
Experience Level: Mid-Senior Level