Senior Business Analyst
Job Description
Project – the aim you’ll have
White-label B2B e-commerce platform for a leading US promotional products company. The platform is built on Shopify Plus (Hydrogen) with a .NET 8 microservices backend on AWS, supporting multiple branded storefronts and integrating with a range of legacy systems including ERP, order management, inventory, pricing, and marketplace connectors (Amazon, Walmart). This is a brownfield modernisation programme with real complexity: multiple vendors, multiple stakeholder groups (business, product, tech, marketing), phased delivery across POC, MVP, and full launch, and requirements that span backend services, front-end UX, and third-party integrations. The gap between business intent and engineering-ready specifications has been identified as a critical risk — and this role exists to close it.
Position – how you’ll contribute
• Own the end-to-end requirements process: elicitation, analysis, documentation, validation, and traceability across POC, MVP, and full-launch phases
• Translate business requirements into structured, engineering-ready artefacts: use cases, user stories, acceptance criteria, and service-level specifications
• Work directly with client stakeholders (business, product, marketing, operations) to surface, clarify, and prioritise requirements — resolving ambiguity before it reaches dev
• Map requirements to Jira epics, features, and tickets in collaboration with the Team Lead and Project Manager; maintain the single source of truth in SharePoint / Confluence
• Facilitate and document discovery sessions, refinement workshops, and stakeholder reviews across functional areas: Order Management, Identity & Auth, Pricing, Inventory, Catalog, Notifications, and Analytics
• Identify and flag gaps between business requirements and existing user stories; ensure all delivery teams are working from aligned, up-to-date specifications
• Analyse legacy systems and current-state workflows to inform migration planning and identify integration dependencies
• Support phase-boundary decisions (POC vs MVP vs full launch) by maintaining clear scope documentation and change control records
• Define and document acceptance criteria for each service and integration point; support QA in test case derivation
Requirements
Department: Business Analytics, Product Design & Development
Function: Information Technology
Experience Level: Mid-Senior Level