Quality Engineering Manager

JOB DESCRIPTION:

The Quality Manager is responsible for leading and continuously improving the quality organization and Quality Management System (QMS) at Senior Metal Bellows. This role ensures that products and processes consistently meet customer, regulatory, and internal quality requirements while supporting the company's operational and strategic objectives.

Reporting to the Director of Engineering, the Quality Manager provides leadership across quality assurance, quality control (including calibration), customer quality, supplier quality, and quality-system compliance. The Quality Manager has the authority and accountability to establish and enforce quality requirements, escalate significant quality risks, and require appropriate corrective action when product or process conformity is at risk.  Working collaboratively with Engineering, Operations, Supply Chain, and other functions, this position drives a culture of quality, accountability, continuous improvement, and customer satisfaction.

The ideal candidate is a collaborative and decisive leader who combines strong technical quality expertise with effective people leadership, sound business judgment, and a commitment to developing a high-performing quality organization.

KEY RESPONSIBILITIES:

• Own the effectiveness of the company’s Quality Management System and ensure compliance with AS9100, customer requirements, applicable regulatory requirements and internal standards.
• Establish and monitor quality performance metrics and lead Quality Management Review activities, ensuring quality performance, risks, trends, audit results, customer feedback, and improvement opportunities are effectively communicated to leadership.
• Drive a culture of quality, accountability, and continuous improvement through effective cross-functional partnership. 
• Develop and execute a quality improvement roadmap based on quality performance data, trends, and business priorities to eliminate recurring failures and improve quality performance.
• Lead, develop, and coach quality personnel to build a capable, accountable, and high performing team
• Partner with Engineering, Sales, and other functions to ensure customer, government, and regulatory requirements are clearly defined, communicated, incorporated into internal processes, and effectively verified.
• Establish and monitor supplier quality expectations, corrective action processes, and performance metrics. Partner with Supply Chain and Engineering to ensure purchased materials and services meet internal and customer requirements.
• Provide leadership and support to the Calibration and Document Control functions, with an emphasis on continuous improvement, responsiveness, and cross-functional engagement. 
• Maintain an effective process for managing and responding to customer complaints, returns, and nonconforming material, including appropriate cross-functional root cause analysis and corrective action.  Including Formal MRB decision authority.
• Lead preparation for and execution of internal, customer, regulatory, and third-party audits, ensuring timely response to findings and effective corrective actions.

Function: Quality Assurance
Experience Level: Mid-Senior Level