Warranty Technician

• Ensuring compliance with the HydraForce Warranty Returns process:
• Allocation of Return Materials Authorisations (RMAs) using appropriate software from customer request, or following receipt of hardware, within timescales agreed between customers and HydraForce, ensuring all relevant supporting documentation is included.
• Ensure first stage containment actions are implemented within agreed timescales
• Carry out first stage verification of returned product against engineering drawings, ensuring validity and accuracy of components
• Complete visual, dimensional and contamination analysis of components and assemblies on receipt of return
• Initiate and coordinate testing of product, liaising with internal departments to ensure investigations are completed correctly and in accordance with company policies, meeting agreed timelines
• Review and discuss investigation results with relevant internal departments on receipt of report ensuring reports have been completed accurately, comprehensively and within agreed timescales. Ensure the system accurately reflects investigation results
• Issue reports to customers with full supporting documentation via agreed communication methods; email or uploading through customer websites.
• Issue reminders to customers regarding disposition of product within designated timescales and in accordance with agreed procedures; issuing relevant notices if no response is received
• Confirm hardware is disposed of correctly in accordance with company policy and legislation
• Provide support to the Manufacturing & Process Engineers to ensure hardware, systems and processes are implemented to eliminate production related defects by the use of appropriate procedures, eg FMEA I 5 Whys
• Liaise with Accounts to ensure that all claims, when financially reconciled correctly, are closed upon completion
• To support the Quality team with Assurance Inspection Plans as required to meet business needs
• Provide cover for colleagues as necessary to ensure service levels are maintained

Function: Quality Assurance
Experience Level: Mid-Senior Level