Sr Renewal Account Manager (ASEAN)
Job Description
About the role
We are seeking a strategic and customer-focused Senior Renewal Account Manager to lead the expansion and retention of our customer base across the ASEAN region. This is a pivotal role that combines account management excellence with renewal strategy—driving revenue sustainability. You will own the complete renewal lifecycle, from mid-contract planning through completion, for enterprise and mid-market accounts across the ASEAN territories.
Key responsibilities
• Develop and execute renewal strategies that maximize NNACV while ensuring customer satisfaction and long-term partnership growth
• Build and maintain deep relationships with key stakeholders across customer accounts
• Collaborate with Sales, Customer Success, and Solution Consulting teams to identify upsell and expansion opportunities
• Lead contract negotiations and coordinate legal and finance teams to close renewals
• Create data-driven account plans using ServiceNow Renewals methodologies
• Monitor account health using CSP and analytics; identify and mitigate at-risk renewals early
• Forecast accurately and manage pipeline discipline across the ASEAN renewal portfolio
• Represent ServiceNow at customer executive business reviews and strategic planning sessions
• Mentor junior renewal managers and RAMs; share best practices and drive team performance
• Drive adoption of ServiceNow Renewals methodologies, tools, and processes
Requirements
Department: Sales
Experience Level: Not Applicable