Customer Claims and Compensation Expert
Job Description
We are seeking a highly motivated Customer Claims and Compensation Expert to join our team and work in a collaborative environment together with the global Sales, Finance, Customer Teams, and Business Units.
As a Customer Claims and Compensation Expert, you will:
• Support the coordination and monitoring of claims-related topics at GB level, including General & Economic Claims, Repricing, and Tariffs.
• Consolidate, validate, and analyze claims data received from multiple business units and stakeholders.
• Support the preparation and review of claims calculations and financial evaluations.
• Monitor claims performance and identify deviations, risks, and improvement opportunities.
• Prepare regular and ad-hoc reports, KPI dashboards, and management presentations.
• Support planning, forecasting, and actual reporting activities related to claims topics.
• Ensure data quality, consistency, and transparency across reporting systems.
• Collaborate closely with Sales, Finance, Customer Teams, and Business Units to gather, validate, and consolidate information.
• Follow up on agreed actions and support stakeholders in achieving defined targets.
• Participate in continuous improvement initiatives.
Requirements
Function: Sales
Experience Level: Associate