Intern, Special Projects
Job Description
Get to Know the Team
The GrabMart & GrabMall team is the fastest-growing "Quick Commerce" arm of Grab. We are changing how people shop for groceries, essentials, and more by bringing their favorite local stores online. Our team is a mix of strategic thinkers and relentless executors. We're high-energy, collaborative, and we thrive on seeing a local shop grow their business through our platform. If you want to see how a tech giant scales a new vertical from the ground up, this is the place to be.
Get to Know the Role
As a GrabMart & GrabMall Intern, you will support the testing, rollout, and improvement of GrabMart & GrabMall products and features. You will work closely with the Senior Product Specialist and cross-functional stakeholders to conduct User Acceptance Testing (UAT), document product issues, coordinate feedback, and track follow-up actions. This is a hands-on opportunity to learn how digital products are tested, launched, and improved in a fast-paced technology and delivery business.
Get to Know the Role
As a GrabMart & GrabMall Intern, you will be at the heart of our commercial operations. You will be responsible for the end-to-end merchant journey: from identifying and onboarding exciting new partners to managing and optimizing the performance of our existing merchant base. This is a hands-on role where you will learn the fundamentals of sales, relationship management, and business operations in a leading tech environment.
Day-to-Day Activities:
• New Partner Acquisition: Identify high-potential merchants (from local grocers to specialty retail), lead the outreach process, and present the GrabMart & GrabMall value proposition to bring them onto the platform.
• Merchant Account Management: Act as a point of contact for existing partners, helping them optimize their digital storefronts, improve operational health, and participate in growth-driving marketing campaigns.
• Onboarding Excellence: Support the end-to-end activation process, ensuring merchant catalogs are correctly set up and partners are fully trained to manage their orders effectively.
• Performance Tracking: Monitor merchant metrics to identify areas for improvement and provide actionable advice to help partners increase their sales on GrabMart & GrabMall.
• Market Insights: Conduct research on local retail trends and competitor movements to help the team refine our expansion and retention strategies.
Requirements
Function: Information Technology
Experience Level: Internship