Customer Funds Reconciliation and Safeguarding Specialist, Luxembourg
Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Bridge Building S.A. (BBSA) is building a Luxembourg-regulated EMI and CASP.
What you'll do
We're seeking a Customer Funds Reconciliation and Safeguarding Specialist to operate BBSA's safeguarding controls for customer funds in fiat and digital assets within EMI and CASP environments, ensuring daily reconciliations, exception management, and audit-ready documentation. This role is critical to maintaining strong operational discipline, accurate safeguarding calculations, and reliable reporting to management and auditors.
Responsibilities
Daily safeguarding calculations and reconciliations • Perform daily safeguarding calculations and reconciliations between customer liabilities and safeguarding accounts (wallets) and permitted safeguarding instruments. • Ensure reconciliations are complete, accurate, and performed within defined timelines, with appropriate sign-offs.
Exception management and root cause analysis • Identify breaks and anomalies, investigate root causes, coordinate fixes with Operations, Engineering, Finance, and banking partners, and document outcomes. • Maintain a structured log of exceptions, root causes, and remediation actions.
Documentation and audit readiness • Maintain safeguarding policies, procedures, runbooks, and evidence packs. • Ensure processes are inspection-ready at all times. • Support internal and external audits and respond to information requests related to safeguarding and reconciliations.
Partner interfaces and operational controls • Work with banking partners and custodians, as applicable, to ensure statement availability, cut-off alignment, and operational robustness. • Support contingency procedures for operational disruptions affecting safeguarding processes.
Continuous improvement • Drive automation and improvement initiatives to reduce manual effort and operational risk in reconciliation workflows. • Develop operational metrics and dashboards to monitor safeguarding performance and exceptions.
Who you are
Minimum requirements
• Bachelor's degree in Finance, Accounting, Business, or a related field.
• 5+ years in payments operations, reconciliations, safeguarding, finance controls, or similar roles.
• Experience operating daily controls with tight deadlines and strong evidence discipline.
• High professional fluency in English.
Preferred qualifications
• EMI, PI, and crypto experience.
• Strong analytical skills and attention to detail.
• Excellent Excel and data handling capabilities.
• Strong documentation and operational discipline.
• Ability to manage incidents and escalate appropriately.
• Strong communication and coordination skills across Engineering, Accounting, Treasury, and Compliance, and different seniority levels.
Requirements
Department: 8505 Bridge - G&A