Assistant Manager - Transactional Quality (Process Excellence/Six Sigma/ Business Excellence) - Hyderabad

Responsibilities:

• Adherence of Quality SLA’s and contractual agreements with internal & External stakeholders

• Team handling experience

• Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables

• Deployment and Strengthen the Quality Assurance Framework for the Business

• Review and approve the sampling strategy that suits the business requirement

• Conduct Customer comeback analysis & Trend Analysis for all the errors received from the clients

• To meet the monthly Sampling numbers as per the target

• Identify and implement the Process improvement opportunities

• Decide on the Calibration Process and variance target

• Review and approve the Quality Standard Document

• Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)

• Ensure that the Quality Process adheres to the Quality Standard

• Regular Performance Review of QA/AM/DM

• Conduct skip level meetings with the advisors and QA’s

• Attend LA Training and BPET Training roadmap for self-development

• Complete the GB certification and role roadmap

• Drive high impacting six sigma and Lean Projects

• Mentor team members to improve performance and behaviour

• Understand VOC/VOE and implement actions to improve the performance on them

• Participate in WNS BPET initiatives

• Achieve QNS target through Quality Initiatives

• Regular interaction with clients and maintain good relationship

• Mentor YB & WB projects in the team

• Deploy standard Quality Framework

• Initiate and mentor vertical level initiative

• Assist the Operations team during migration in terms of base lining and QA identification

Skills required :

 Experience in Identity Verification Process

 Analytical skills and time management

 Excellent Communication skills – verbal and written

 Coaching and Feedback

 Conflict Management

 Interpersonal skills and people skills

 Eye for Detail

Experience :

 Minimum 2 to 3 years of experience in Quality Lead role Educational Qualification :

 Graduate in any discipline

 Good command over MS Office

 Good Excel Knowledge

 Good communication skills

Function: Quality Assurance
Experience Level: Mid-Senior Level