Application Support Consultant (IGT1)
Job Description
Key Responsibilities
• Deliver exceptional customer support across channels (email, phone, etc.), ensuring fast, friendly, and solution-oriented responses.
• Analyze and resolve a broad range of customer issues, collaborating with cross-functional teams when escalation is needed to drive resolution.
• Proactively share insights from customer interactions to help improve our products, processes, and documentation.
• Develop and maintain deep product expertise to serve as a trusted advisor for customers and colleagues.
• Track and document all support activities with accuracy and attention to detail, ensuring data integrity and compliance.
• Contribute to team learning by sharing best practices and supporting onboarding of new team members.
Requirements
Department: IGT1
Function: Customer Service
Experience Level: Mid-Senior Level