Sales Engineer - Springfield, OH
Job Description
POSITION SUMMARY
The job description for the position of Sales Engineer in Springfield, OH at Konecranes highlights the company's commitment to providing excellent customer experience through its dedicated team. It emphasizes the importance of passion and drive in all endeavors and values diversity as a driver of business success and growth. Konecranes promotes an inclusive environment where individuals can be themselves, contributing to a unique workplace. The Sales Engineer will report to the Customer Service Manager – New Equipment.
RESPONSIBILITIES:
• Proposal Preparation: Develop commercial and technical proposals for overhead material handling equipment across various industrial environments like power plants, manufacturing, steel mills, and pulp and paper mills.
• Distributor Requirements Analysis: Establish and analyze distributor requirements, considering the physical environment, industrial processes, and required specifications such as load types, handling precision, safety features, control types, capacity, and design standards.
• Solution Design: Design material handling solutions like overhead cranes, jib cranes, monorails, and workstations to meet application requirements using technical knowledge and understanding of product constraints.
• Component Specification and Selection: Establish specifications for sizing and selecting components, using proprietary software, manuals, and engineering judgment to ensure appropriateness.
• Proposal Formalization: Prepare and edit CAD drawings, technical documentation, and pricing for customer proposals.
• Order Processing: Enter new equipment orders into the MRP system, accurately inputting data based on distributor requirements.
• Warranty and Field Modifications: Resolve product warranty issues, design field modifications, troubleshoot components, and identify spare parts, occasionally traveling to customer sites.
• Technical and Commercial Proposals: Prepare proposals for field modifications, spare parts, and services, and recommend spare parts packages.
• Training Coordination: Conduct service, technical, and sales training for distributors, participate in developing training programs, and cover topics like preventive maintenance and troubleshooting.
• Documentation Preparation: Prepare technical and commercial documentation, including specifications, manuals, product descriptions, sales literature, and contracts.
• Inquiry Response: Respond to inquiries from the sales force and distributors regarding product specifications and applications, provide feedback, and stay informed about competitor offerings and industry standards.
• Customer Service: Achieve industry-leading customer service through professional communication, accurate order processing, and timely problem resolution.
• Other Duties: Perform additional tasks as assigned by the supervisor.
• These responsibilities emphasize technical expertise, customer interaction, and continuous improvement in product knowledge and service delivery.
Requirements
Function: Other
Experience Level: Not Applicable