Client Manager

The Client Manager role will report to the Sales Director of the Client Management Team. You will work in a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within an existing client base. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.

• Navigate to achieve results. You collaborate naturally with members across different teams balancing priorities
• Manage and resolve inbound client inquiries consisting of sales and service requests.
• Make outbound phone calls and email to existing clients to retain and grow relationships.
• Be proficient in outbound prospecting messaging using automation tools and technologies.
• Enhance existing client relationships by focusing on service needs, research, and special projects.
• Provide product training to clients to ensure use of Experian services.
• Be consultative in client discovery sessions to probe for needs and identify renewal and upsell opportunities.
• Monitor and understand client usage behaviors to identify and address new trends.
• Manage the sales process from identification, qualification, proposal generating and contracting stages to win business.
• Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.

Department: Sales & Business Development
Function: Information Technology
Experience Level: Not Applicable