Ops. Manager
Job Description
About Job
This role will be responsible for improving productivity, quality, and delivery performance across Mexico IV Operations while leading the implementation of AI-driven solutions that reduce manual effort, simplify processes, and create scalable operational models.
Responsibilities:
• Leading AI and automation initiatives across Input Validation operations.
• Identifying inefficiencies and converting them into measurable improvement opportunities.
• Partnering with Product, Technology, Data Science, Quality, and Operations teams to deliver transformation projects.
• Driving improvements in productivity, First Time Right (FTR), quality, and SLA performance.
• Building dashboards, KPI frameworks, and data-driven governance models to support decision-making.
• Developing AI capabilities and change adoption across operational teams
Requirements
Function: General Business
Experience Level: Mid-Senior Level