Sr. Manager, Product Design, IT Asset Management
Job Description
Team & Role
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
This role leads our Product Design team within IT Asset Management (ITAM) in Technology Workflows. As ServiceNow becomes the AI control tower for enterprise workflows, transforming dense, data-heavy asset management into engaging, intuitive, and visually compelling product experiences is essential. We are looking for an M4 Design Leader who pairs rigorous product systems thinking with an unapologetic commitment to visual craft, aesthetic excellence, and dynamic data visualization. You will inspire, mentor, and manage a team of designers to turn complex operational datasets and AI lifecycle workflows into consumer-grade, engaging enterprise software.
What you get to do in this role:
• Oversee Portfolio & People Management: Guide and mentor a high-performing design team in Technology Workflows; recruit top-tier design talent, foster career growth, and establish a player-coach environment that values hands-on craft coaching alongside strategic alignment.
• Lead AI & Workflow Innovation: Change the way enterprise teams manage technology assets through design thinking, generative AI paradigms, and responsive interaction design across web and mobile surfaces.
• Elevate Visual Craft & Design Quality: Champion a culture of visual excellence and craft rigor across ITAM workflows. Ensure products move beyond utilitarian tables and forms into vibrant, engaging data visualizations, dynamic status tracking, and fluid workflow dashboards.
• Drive Strategic Partnerships: Partner closely with Product Management and Engineering leadership from strategic vision, architecture, and road mapping through to pixel-accurate execution.
• Advance Platform Consistency: Partner directly with the ServiceNow Platform and Enablement team to evolve enterprise tokens, elevation models, dynamic motion curves, and next-generation data visualization patterns.
• Set the Bar for Design Deliverables: Direct your team through user journey mapping, information architecture, high-fidelity prototypes, state-transition choreographies, and polished behavior specifications.
Requirements
Department: User Experience Design
Function: Design
Experience Level: Not Applicable