Bell/Valet Attendant

• Greet guests upon arrival and assist with luggage handling and storage.

Welcome guests with a warm, courteous attitude while promptly offering help with unloading and safely storing their luggage.

• Provide prompt valet parking services, ensuring vehicle safety and accurate documentation.

Responsibly drive, park, and retrieve guest vehicles, maintaining proper records and ensuring their security throughout the stay.

• Escort guests to rooms, explain hotel amenities, and answer basic inquiries.

Accompany guests to their rooms, assist with luggage placement, and offer a brief orientation on hotel services and in-room features.

• Maintain cleanliness and order in lobby and bell desk areas.

Keep public guest areas tidy and organized, ensuring a clean and welcoming environment at all times.

• Assist guests with transportation arrangements and local information.

Help guests with booking taxis, shuttles, or private cars, and provide information about local attractions, directions, or recommendations.

• Handle guest requests and complaints courteously and efficiently.

Respond promptly and professionally to guest needs or concerns, ensuring quick resolution or proper escalation to relevant departments.

• Ensure timely retrieval of guest vehicles upon departure.

Retrieve and deliver vehicles quickly and carefully when guests are checking out or departing the premises.

• Maintain a professional and friendly demeanour at all times.

Represent the hotel with a polished appearance and positive attitude, offering a high level of customer service to all guests.

• Coordinate with Front Office and Concierge teams for seamless service.

Communicate effectively with reception and concierge teams to ensure smooth guest check-in, luggage delivery, and other service requests.

• Adhere to hotel safety, security, and grooming standards.

Follow all established procedures and protocols related to guest safety, personal hygiene, and professional dress code.

• Maintain accurate records of luggage tags and valet tickets.

Keep track of luggage and vehicle tags to avoid errors or losses, ensuring accountability and smooth guest service.

• Driving license is mandatory

Salary Band

Competitive Salary provided - AED 1,900

Average Service Charge - AED 700

Accommodation provided at Al Khail Gate

Function: Customer Service
Experience Level: Associate