Team Leader - Learning and OD (Client Solutions)

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Purpose of the role: 
To lead and manage a team of Learning and Organisational Development (L&OD;) Consultants delivering high-quality services to Lyra SA clients. This role oversees the design and delivery of engaging learning interventions, OD initiatives, and product development. By combining facilitation expertise with high quality standards, client retention, and new business targets, the L&OD; Team Leader supports affiliate training, leads complex intervention design, and creates a supportive environment that helps both clients and team members succee
Location: Hybrid, South Africa
Hours: Standard Schedule: Monday to Friday, 8am to 5pm (typically a 5-day, 8 hours/day role).
Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.
Travel: May be required to travel to clients occasionally.
 
WiFi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity.

Key Responsibilities

1. People Management & Team Leadership

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Provide direct line management, coaching, and continuous professional development to a team of internal L&OD; Consultants.

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Conduct regular performance reviews, 1:1 sessions, and capability assessments to ensure individual and team goals are met.

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Foster a collaborative, high-performing, and resilient team culture that encourages innovation, continuous learning, and service excellence.

2. Quality Standards & Service Delivery Oversight

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Oversee the end-to-end delivery of L&OD; interventions, ensuring evidence-based practices, high facilitation standards, clinical/OD rigor, and direct alignment with client needs.

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Monitor delivery metrics, client feedback (CSAT/NPS), and quality assurance benchmarks across all delivered services.

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Provide subject matter expertise and facilitation guidance for complex, high-visibility, or sensitive client engagements.

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Act as the primary escalation point for intervention design challenges, facilitation risks, or client service concerns.

3. Retention, Growth & Client Impact

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Ensure intervention quality directly drives client satisfaction, engagement, client retention, and new business growth targets.

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Collaborate with Customer Success and Business Development teams to review client outcomes, measure intervention impact, and identify upsell/expansion opportunities.

4. Product Development & Strategic Implementation

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Lead the continuous development, refresh, and enhancement of L&OD; products, workshops, and scalable intervention toolkits for Lyra SA.

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Translate departmental strategy into actionable team objectives and operationalized delivery workflows.

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Ensure product design reflects current market trends, clinical/OD best practices, and diverse client requirements.

5. Affiliate Enablement & Quality Assurance

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Lead the ongoing training, upskilling, and active engagement of external affiliate facilitators and practitioners.

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Establish and enforce standardized delivery guidelines, product training modules, and quality audit processes for affiliates to safeguard brand and service consistency.

Requirements / Qualifications (only one of the following)

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Social Work: Bachelor of Social Work (BSW) degree

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Registered Counsellor: Honours degree in Psychology or Bachelor of Psychology (BPsych) 

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Counselling Psychologist: Master’s degree in counselling psychology (MA/MSc) including an accredited internship. 

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Bachelor of Social Science in Industrial and Organisational Psychology

Core Competencies

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Facilitation & Clinical Rigor: Ability to lead complex, high-visibility, or sensitive group interventions with strong psychological safety and evidence-based methods.

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Commercial Acumen: Ability to translate corporate strategy into operational workflows while driving retention metrics and growth targets. Development and management of sales pipeline.

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Stakeholder Management: Exceptional collaboration skills with internal teams (Customer Success, BD) and external client leadership.

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Quality & Audit Focus: Strong analytical skills to monitor delivery metrics (CSAT/NPS), conduct quality audits, and drive continuous improvement.

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People Management Skills: Ability to lead and manage a team 

Desirable Skills / Experience

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Good computer literacy

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Strong client service orientation

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Ability to work well under pressure 

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Strong communication and organizational skills

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Good time management

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Good team player

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Able to work and stay calm under pressure 

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Able to be creative and solve problems accurately

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Facilitation skills 

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Content and Product Development 

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Advantageous: Previous EWP and stakeholder management experience

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Experience in understanding team dynamics and implementation of team interventions

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Excellent report writing skills 

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Excellent presentation skills 

SPECIAL JOB CONDITIONS

The position of Team Leader is a full-time position. The job holder will be based at Lyra Southern Africa head office.

This job specification is not exhaustive and will be reviewed as the role develops

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Department: Business Development
Team: Growth