Manager 3PL Operations, Warehousing, & Logistics
Job Description
We are seeking 3PL Lead Associate Operations, Warehousing & Logistics expert who will be supporting seamless inbounding, warehousing, transportation, delivery, and inventory management for all products flowing through our third‑party logistics (3PL) provider. This role partners with commercial teams, supply chain, warehousing, transportation, and cross‑functional stakeholders to drive operational excellence, monitor 3PL performance, launch new products, and support continuous improvement initiatives.
Responsibilities
3PL Operations & Inventory Management
• Assist with day‑to‑day 3PL operations management (inbounding, pick/pack/ship, inventory, returns) to ensure accurate and timely product movement through to customer delivery.
• Publish daily UnPGI orders and daily prior‑day sales‑invoiced reports; conduct weekly claims reviews to drive corrective actions.
• Own customer‑critical shipments and expedite resolution of service deviations.
KPI & Performance Management
• Track, and enforce 3PL KPIs including: On‑Time Receiving, Shipment Accuracy, On‑Time Shipping, Net Inventory Accuracy, and Returns Processed On Time.
• Trigger and manage quarterly performance improvement plans (PIPs) when required.
Finance Controls & Cost Management
• Review warehouse and transportation invoices.
• Validate overtime and ad‑hoc labor charges.
• Track expedited shipments.
• Assist with managing budget performance to targets.
New Product Introduction (NPI) / Launch
• Lead bi‑weekly internal launch timeline reviews and tracker; ensure MDM, SDS, and all setup elements are completed internally and with the 3PL.
• Ensure launch orders ship on the expected date; manage transportation through delivery.
Compliance, Quality, and DSCSA
• Ensure SOP adherence and audit readiness; maintain licensing records; collaborate with QA on SOP development and audits.
• Establish connectivity and implement DSCSA requirements between company systems and the 3PL for end‑to‑end product traceability.
3PL Capability & Special Projects
• Assess 3PL capabilities and constraints; scope and lead non‑standard requests (e.g., inspections, rework, repack) with clear feasibility, timelines, and compliance safeguards.
• Communicate capacity limits and execution plans to cross‑functional teams (CFTs).
Business Reviews & Capacity Planning
• Assist internal/external CFT planning; provide volume forecasts and ensure the 3PL develops labor plans to meet demand.
• Monitor and approve overtime requests and ad‑hoc labor.
• Facilitate weekly management reviews and quarterly business reviews (QBRs).
Customer & Stakeholder Relationship Management
• Serve as liaison across Customer Care, Commercial, Finance, and Operations.
• Assist with root‑cause actions and change initiatives to enhance service.
Requirements
Function: Customer Service
Experience Level: Associate