Quality Analysts | Cairo | 1 French, 1 German or Spanish-speaking | Telecom!!
Job Description
Sutherland Cairo is looking for 2 talented Quality Analysts to support a NEW Telecom program!! We're looking for 1 French-speaking QA and 1 German OR Spanish-speaking QA!
As a QA, you'll be responsible for:
• Completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
• Defining Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Strengthening relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keeping management updated: Relay important information in the form of timely and accurate reports. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Requirements
Function: Human Resources
Experience Level: Mid-Senior Level