Product Operations Lead, Small Drones

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE ROLE

Anvil is Anduril's kinetic counter-UAS interceptor. It is a high-speed, autonomous air vehicle that defeats hostile drones, and it works alongside Lattice and the broader Anduril counter-UAS system to protect people and critical infrastructure. As a Product Operations Specialist for Anvil, your mission is to support end users and do whatever it takes to keep deployed counter-UAS capability ready to engage. You will support field failure mitigation and resolution, find the cause of failures, and get lasting Anvil system improvements into the field. You will identify, triage, escalate, and manage the resolution of all incidents across our fleet of deployed interceptors and supporting systems, so you should enjoy hard problems. You will debug failures, resolve issues quickly, and find the root cause of complex issues on high-performance electromechanical systems that have to work the first time. If you're passionate about cutting-edge technology, want to contribute to the national security mission, and like working with professionals from many disciplines while delivering best-in-class product operations support, Anduril is interested in speaking with you.

WHAT YOU'LL DO

• Sustain Anduril's Anvil deployments by combining an understanding of our customers' counter-UAS missions with familiarity with our products and delivered capabilities

• Triage, diagnose, and root cause product incidents, then drive postmortem actions and keep stakeholders updated on status through resolution. Look across individual incidents to improve overall system and product reliability. This includes log reviews and diagnostics, as well as using Linux and command line tools for system management and issue resolution

• Continuously assess and improve the fleet's observability and health telemetry in partnership with hardware, software, flight test, and production teams across the Anvil program

• Collect, organize, and analyze interceptor and system failure data to identify trends, drive proactive sustainment processes, and support resource allocation

• Support Anduril's global customers through proactive communication and detail-oriented execution. You will track and manage customer-facing incidents and concerns, making sure they get a timely response, mitigation, and clear communication of the resolution

• Support the evaluation and improvement of Anvil capabilities by analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality

• Stay current on Anvil product specifications and help technical and non-technical stakeholders understand each other

• Communicate and coordinate technical and non-technical efforts across business, engineering, and sustainment functions, influencing decisions and driving action to maximize capability availability for end users

• Travel as required to support customer needs, deployments, and operations

REQUIRED QUALIFICATIONS

• Demonstrated experience as a self-starter who finds and resolves issues on your own

• Strong problem-solving skills in unstructured situations where hardware, software, and networking meet, and the ability to take challenging, vague technical problems to clarity and resolution

• Proven ability to master a technical system and support it in operational environments, with a strong drive to be self-sufficient across the full depth and breadth of that system

• Excellence and rigor every day: you give the 100th rep of a process the same focus and care as the first five

• Confident navigating ambiguity and creating new ways of doing things

• Excellent written, visual, and verbal communication skills

• Eligible to obtain and maintain a U.S. Secret security clearance. Prior clearances or background investigations are a plus

PREFERRED QUALIFICATIONS

• Experience with observability tools such as Grafana and PagerDuty, and exposure to software development tools such as Jira

• Experience with a Unix-like shell such as Bash or Zsh

• Experience with Palantir Foundry to support data-driven decision making

• Experience supporting or performing incident-driven workflows that require analysis, triage, and prioritization

• Experience in on-call support operations and in environments with limited risk tolerance

• Experience with counter-UAS, air defense, or small UAS systems

• DoD, law enforcement, or other government agency experience

• Willingness to work non-standard hours and weekends as needed

• 1+ year of customer or technical support experience, with a focus on final-tier customer support

• Defense or STEM background

US Salary Range$99,000—$130,000 USDThe salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: 

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.

Protecting Yourself from Recruitment Scams

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.

To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:

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No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.

• Please always verify communications:

• Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.

• Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com. 

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Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.

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What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/. 

By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.

Department: Mission Readiness : Customer Support : Product Operations