AV Operations Specialist

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics. 

Responsibilities:

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Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training. 

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Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).

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Assist in building and documenting standards and IT policies across the company.

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Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.

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Act as backup point of contact for AV support when lead is unavailable.

Requirements:

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2-3 years in IT or AV support, operations or installation, including experience in:

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AV/VC systems knowledge in a corporate environment.

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Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.

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Proficiency with Windows, Mac and Linux operating systems.

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Experience managing Google Workspace and Okta IDP.

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Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).

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Excellent customer service, problem solving and teamwork abilities.

Bonus Qualifications:

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Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM.

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Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.

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Direct experience with Logitech & Neat hardware and management tools.

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Scripts or basic automation for device configuration.

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Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron, 

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Experience operating within a globally distributed, fast paced enterprise environment.

The US base salary range for this full-time position is $85,000 to $125,000 base per year.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.

Department: IT