Program Coordinator - Bangalore

Role: Program CoordinatorLocation: BangalorePackage: ₹3.5 LPA
Required Qualification & Skills:● Teacher with specialisation in Computer Science● Strong academic coordination and classroom-handling skills● Willingness to travel to schools as required● Ability to support academic implementation, teacher coordination, and program monitoring● This role is essential to ensure smooth academic execution and on-ground support for our partner schools in the region.
Academic Implementation:● Usage & Outcomes: Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with our partner schools.● Support & Guidance: Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.
School Development:● Launch & Growth: Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.● Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.
Program Support: ● Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.● Data & Insights: Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.● School retention: Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.
Travel and benefits:● Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution.● Expected travel duration: 18 days per month.● Rs. 15,000 monthly travel reimbursement for work-related travel.

Department: Customer Success
Experience: 1+ Years
Posted: 2026-03-09T05:30:38.837Z