Lead Business Analyst - Sales Operations
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Job Description
Position Overview
We are seeking an experienced Business Analyst to lead Salesforce implementation, optimization, and management at Applus+ IDIADA from a business perspective. This strategic role bridges business needs and technology solutions, transforming sales processes through effective system implementation and data-driven insights.
Key Responsibilities
Team Leadership & Management
• Manage and mentor a team of 2 Salesforce professionals
• Coordinate activities, assign tasks, and monitor performance
• Foster a collaborative environment focused on continuous improvement
Salesforce Implementation & Business Analysis
• Lead end-to-end Salesforce implementation projects and enhancements
• Analyze and translate user needs, management requirements, and company objectives into effective Salesforce solutions
• Maximize platform capabilities while minimizing unnecessary customization
• Ensure best practices in configuration and business process design
• Act as primary liaison between business stakeholders and technical teams
• Identify opportunities to streamline sales workflows through technology
Reporting & Business Intelligence (Team Oversight)
• Integrate data from Salesforce, SAP, and other tools to provide holistic business insights
• Define, track, and analyze Key Performance Indicators (KPIs) for sales operations
• Extract actionable insights and communicate findings to management
• Coordinate development of dashboards and visualization tools
Data Management & Systems Integration
• Oversee database management, data mining, and data cleansing activities
• Manage data flow between Salesforce, SAP, and other enterprise systems
• Conduct regular data quality assurance activities
• Establish data governance standards
Training & Enablement
• Develop training materials in the learning management system
• Lead training sessions with Salesforce team support
• Communicate effectively with stakeholders at all organizational levels
• Gather user feedback and translate it into actionable improvements
Requirements
Function: Engineering
Experience Level: Mid-Senior Level