Technical Solutions Engineer
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Job Description
Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.
We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
What You’ll Do
● Respond to customer product inquiries via telephone or email.
● Resolve customer concerns raised during installation, operation, maintenance or product
application or compatibility issues.
● Interpersonal skills and product knowledge and expertise are critical to responding to daily
customer-centric activities.
● Troubleshoot problems with hardware equipment and software applications and recommend
corrective action.
● Document customer communication and recurring technical issues to support product quality
programs and product development.
Requirements
Department: Customer Support
Function: Engineering
Experience Level: Mid-Senior Level