GTS Specialist (Executive/ Senior Executive)

An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes. 

Primary Responsibilities:

• Manage and support endpoint devices (Laptop, desktop, mobile devices, printers,  thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission
• Adhere and promote IT policies and standards
• Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)
• Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management
• Comply to and execute  SOX controls
• ​Take ownership of reported issues and seeing issue tickets through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve issues
• Provide prompt and accurate feedback to customers
• Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful
• Maintain accurate IT equipment, software and license inventory in Asset Management Tool
• Install, upgrade and replace selected software and hardware products according to Avery Dennison standards
• Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service
• Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources
• Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding
• Perform other duties as assigned

Department: Information Technology
Experience Level: Entry Level