[SO] Senior IT Business Analyst and IT Consultant

Join a high-performing, global team building internal IT solutions for a 500,000-user organization. You will consult directly with business stakeholders to co-create new workflow applications end-to-end, translate complex needs into clear requirements, and steer Agile delivery with UX and engineering—so solutions land on time, intuitive, and enterprise-grade. Your mix of consulting finesse, technical fluency, and product mindset will shape our next-gen workflow platform and amplify business impact.

Key Responsibilities:

• Consult & discover: engage customers, map processes, and translate business needs into epics, user stories, SRS, and acceptance criteria that guide delivery.
• Own requirements end-to-end: drive elicitation, refinement, traceability, and scope control; capture non-functional requirements (security, performance, availability, usability).
• Design best-in-class applications: co-create solution options, wireframes/prototypes, and service flows with UX and engineering to ensure cohesive, intuitive experiences.
• Modernize & migrate: analyze legacy workflows, identify gaps, and lead migration to target platforms with minimal disruption.
• Lead Agile execution: orchestrate backlog grooming, sprint planning, reviews/demos, and stakeholder alignment on priorities and trade-offs.
• UAT & change readiness: plan and run UAT, create user guides/training, support rollout, and stabilize post go-live.
• Data-driven decisions: define adoption/quality/value metrics and dashboards; surface insights that steer product roadmaps.
• Quality & compliance: align with internal standards, policies, and applicable frameworks across the lifecycle.
• Mentor & uplift: coach junior BAs on analysis craft, stakeholder management, and Agile ways of working.
• Cross-functional collaboration: act as a trusted liaison between business units and engineering in a multinational context to ensure clarity and successful delivery.
Success Metrics

• On-time releases of high-value workflow applications tied to explicit business outcomes.
• Requirement quality: low rework and low defect leakage to UAT/production.
• Stakeholder & customer satisfaction trending up (e.g., CSAT/NPS).
• Adoption & impact demonstrated by usage KPIs and process efficiency gains.

Function: Information Technology
Experience Level: Executive