Operational Excellence Lead
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Job Description
Are you passionate about transforming businesses, improving customer experiences, and delivering measurable commercial impact?
We're looking for an experienced Operational Excellence Leader to lead enterprise-wide change across our organisation. This is an exciting opportunity to influence strategy at the highest level, lead complex transformation programmes, and embed a culture of continuous improvement that delivers lasting results for our customers, colleagues, and business.
What you'll do
You will be a trusted partner to senior leadership, you will identify, shape, and deliver a portfolio of strategic transformation plans that improve the way we work and the experience we create for our customers.
• Lead the roadmap, aligning transformation activity with strategic our priorities.
• Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics.
• Lead large-scale transformation programmes spanning customer journeys, operating models, business processes, technology, and service delivery.
• Build compelling business cases and secure sponsorship from senior partners.
• Deliver complex Lean projects from initial diagnosis through implementation and benefits realisation.
• Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement opportunities.
• Establish governance, controls, and process ownership to ensure sustainable outcomes.
• Be an internal consultant, providing expert guidance on complex challenges.
• Influence and engage partners at all levels, building understanding across multiple teams.
Requirements
Department: Finance
Function: Information Technology
Experience Level: Not Applicable