Enterprise Account Manager

This is an Individual Contributor (IC) role. As a Enterprise Account Manager at Freshworks, you’ll drive sales into existing defined paying accounts in the UKI region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process, including business development, lead management, qualification, evaluation, and closing. You will advocate multiple Freshworks product lines, and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented. You will be tasked with increasing spending on existing product lines as well as cross-selling additional products. You will be partly targeted on churn while also managing the whole renewal and uptick process.

Role and Responsibilities

• Drive sales in a defined set of paying accounts to meet or exceed revenue targets in the UKI Market.
• Develop and execute a strategic plan that leads to the creation and maintenance of a robust sales pipeline, including opportunities in existing accounts
• Manage numerous accounts concurrently and strategically
• Manage the renewal process end-to-end
• Work alongside the CSM organization to reduce churn in your book of business
• Provide regular reporting of pipeline and forecasting
• Create and articulate compelling value conversations with C-Level stakeholders and also work in alignment with inside stakeholders, namely AEs, Customer Success, Implementations, Billing, Support, deals teams etc
• Analyze sales/metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry-relevant use cases and educate customers to make a strong business impact
• Develop long-term strategic relationships with key accounts to maintain best-in-class service and customer satisfaction
• Keep abreast of competition, competitive issues and products
• Participate in team-building and company-growth activities, including strategy setting, sales training, marketing efforts and customer care
• Travel to customer locations in support of sales efforts as and when required

Function: Other
Experience Level: Mid-Senior Level