Staff Product Manager

Freshworks is looking for a highly motivated and experienced Staff Product Manager for our AI team. This role will be pivotal in driving our AI Agent product line forward focusing on customer experience (including customer service, sales, marketing use cases) and/or employee experience markets (including IT Service Management, HR Service Management, and IT Operations Management use cases). The role requires a good understanding of AI Agents and AI Assistants use cases.  This role will closely collaborate with product, engineering and GTM leadership to drive decisions and initiatives to build a compelling value proposition and drive adoption & usage with customers. 

Responsibilities:

• Define the long-term strategy and vision for the product, leveraging broad customer

research, customer experience and new technologies to deliver features to our

Customers

• Bring value addition by thinking big and continuously pitching new product ideas

• Drive requirement definition, customer experience design, product roadmap and

Prioritization

• Define and own the business metrics and OKRs for our products

• Ability to translate complex processes into technical requirements while also

managing delivery and operations

• Work with the Product Leadership to prioritize problems or themes to reach the

Outcomes

• Define the outcome for sprints and releases and prioritizes the initiatives for the

scrum teams

• Work with the developers and designers to build a product that meets the expected

outcomes and market needs

• Work with both UX and Development to understand design or technology implications

in solution ideas

Function: Other
Experience Level: Mid-Senior Level