Account Management

As an Account Manager based in Singapore, you will drive growth and maximize revenue across a portfolio of strategic and enterprise customers. You will build trusted, long-term customer relationships, drive product adoption and expansion opportunities, and strengthen customer retention. Leveraging your SaaS expertise, you will engage with business and technical stakeholders to understand customer needs, deliver value, and identify opportunities for cross-sell, upsell, and account growth across diverse industries.

What You Will Do

Engage, Grow & Drive Results: Own a portfolio of strategic and enterprise accounts, develop account strategies, strengthen customer relationships, drive retention and expansion, and consistently deliver against revenue and growth targets.

• Own the Account Lifecycle: Manage the customer relationship across the lifecycle—from onboarding and adoption through renewals and expansion—ensuring strong engagement, customer satisfaction, and predictable revenue outcomes.
• Articulate Customer Value: Build trusted relationships with senior executives, understand evolving business challenges, demonstrate Freshworks’ business value and ROI, and position the platform as a strategic technology partner.
• Drive Adoption & Expansion: Identify opportunities to increase product adoption, cross-sell and upsell across the Freshworks portfolio, and develop account plans that maximize customer value and revenue potential.
• Collaborate & Deliver: Partner closely with Customer Success, Solution Engineering, Marketing, Product, Support, and other cross-functional teams to address customer needs, resolve challenges, and deliver an exceptional customer experience.
• Own Account Insights & Forecasting: Maintain a strong understanding of account health, business priorities, renewal risks, whitespace opportunities, and expansion potential. Provide accurate forecasting and actionable account insights.
• Strengthen Customer & Market Presence: Represent Freshworks with key customers across Singapore, build strong executive-level relationships, participate in customer engagements and industry events, and contribute customer insights to strengthen Freshworks’ long-term growth in the SG market.

Function: Other
Experience Level: Mid-Senior Level