Account Manager - Mid Market
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Job Description
As a Account Manager - Mid Market, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.
What you’ll do:
• Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• Articulate value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• Execute the sales process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
• Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• Hunt & prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel as required to connect in person, foster relationships, and represent Freshworks with purpose.
Requirements
Function: Other
Experience Level: Mid-Senior Level