Senior Value Engineer
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Job Description
About the Team
• Our Value Engineering team is growing, and we're looking for a Senior Value Engineer to join our team in London. This is a role for someone who loves building rigorous business cases, can hold their own in a room with CFOs and CIOs, and gets genuine satisfaction from turning a complex technical story into a number a customer can act on.
• As a Senior Value Engineer, you'll partner directly with our sales account teams to build and defend value-based business cases across moderate to large sized deals, primarily around our ITSM, ITAM, ITOM and Freddy AI product lines. You'll act as a trusted advisor to both prospects and internal stakeholders — translating technical capability into financial outcomes that make it obvious why Freshworks is the right investment.
What You'll Do
• Lead value discovery sessions with prospects and customers, digging into their objectives and pain points to build a defensible, quantified picture of business value
• Build detailed financial models — cost-benefit analyses, ROI calculations, competitive differentiation models — that hold up to scrutiny from finance and technical stakeholders alike
• Craft and deliver compelling value presentations for audiences ranging from technical buyers to C-suite executives
• Continuously sharpen our value engineering methodology, discovery frameworks, and tools to keep pace with an evolving ITSM / ITAM / ITOM / AI landscape
• Partner closely with sales, product management, marketing, and customer success to shape value propositions tailored to different customer segments and industries
Requirements
Function: Other
Experience Level: Associate