Senior Product Designer, Support

Get to Know the Team

The Grab Support tech family builds and operates the technology that powers Grab's customer support experience across the region. We oversee the Help Centre and self-serve journeys, chatbots and form-based automations, live chat, AI tools, and the agent tooling our support teams rely on every day. Our mission is to deliver a world-class, delightful and seamless support experience scaling support through automation, content excellence and AI.

Get to Know the Role

As a Senior Product Designer, you will be instrumental in creating user-centric solutions for both internal and enterprise web tools, as well as mobile applications. Your expertise will drive the design process, influencing strategic decisions that enhance overall user experience. You'll work closely with Product, Analytics, Engineering, and Business teams to tackle complex problem areas. You will report to the Designer Manager and work onsite at the Grab One North office in Singapore.

The Critical Tasks You Will Perform

• Demonstrate excellent design thinking and craft fundamentals across visual, interactive, content, and information architecture design.
• Advocate for design excellence and system-wide approaches, guiding cross-functional partners and teams.
• Drive design-led initiatives in challenging problem spaces in collaboration with cross-functional partners.
• Contribute to the design/product strategy with a holistic customer-centric perspective.
• Contribute to improvements to the design system, fostering a culture of ownership, participation, and innovation.
• Conduct and facilitate various design processes to enhance the quality of outcomes.
• Participate in shaping the evolution of our design organization, improving design culture, empowerment, and processes.
• Support a culture of design excellence by fostering collaboration, constructive feedback, and knowledge sharing within the team.

Function: Design
Experience Level: Mid-Senior Level