Marketplace Assistant Manager (Deliveries)
Job Description
Get to Know the Team
The Deliveries Marketplace team is the regional engine responsible for orchestrating Grab's three-sided delivery ecosystem across GrabFood, GrabMart, and GrabExpress. We partner with Product, Analytics, and Country Operations teams across Southeast Asia to balance supply, demand, and merchant availability. Our team culture is analytical, collaborative, and fast-paced, focusing on solving complex marketplace dynamics to drive service reliability, cost efficiency, and sustainable business growth across the region.
Get to Know the Role
Reporting to the Head of Deliveries Marketplace, you'll use data analytics, economic principles, and structured problem-solving to optimize our delivery ecosystem. You'll evaluate delivery-partner incentives, shift designs, consumer pricing, and demand-shaping initiatives to balance the needs of consumers, driver-partners, merchants, and the platform. This is an onsite role based in our Grab office, offering accelerated exposure to marketplace economics, experiment design, and regional operations.
If you thrive in dynamic, data-rich environments and want to shape how millions of deliveries move every day, apply today!
The Critical Tasks You Will Perform
• You will diagnose marketplace health and performance trends, analysing supply, demand, fulfilment efficiency, service reliability, partner utilisation, and unit economics to uncover root causes and growth opportunities.
• You will design and evaluate delivery-partner incentive and shift programmes, testing scheme structures to safeguard platform reliability while sustaining partner earnings and optimising operational spend.
• You will support dynamic customer pricing and demand-shaping initiatives, balancing platform competitiveness with healthy order conversion across key peak hours and high-demand zones.
• You will build measurement frameworks and lead experiment rollouts, collaborating with Analytics and Product teams to run A/B tests, track key marketplace KPIs, and translate experiment results into operational actions.
• You will partner cross-functionally with Country Operations and Product teams, scaling successful marketplace mechanisms and ensuring operational alignment across diverse regional markets.
• You will leverage Generative AI (GenAI) and automated tools to accelerate research, automate repetitive data querying workflows, synthesize market insights, and ideate new optimization strategies.
Requirements
Function: Strategy/Planning
Experience Level: Associate