Senior Account Risk Manager

We are looking for a hungry, focused and resilient Senior Account Risk Manager with great collaboration and organisational skills.  

The Senior Account Risk Manager is responsible for driving the resolution of strategic at-risk customer accounts across the global portfolio, ensuring risks are proactively managed and resolved against committed timelines. Acting as a global orchestrator and accountability driver, this role leads cross-functional engagement to protect revenue, cash flow, customer retention, and profitability while delivering executive-level visibility and governance.

Responsibilities:

• Own and drive resolution of high-risk customer accounts, ensuring agreed actions are executed and target dates are achieved.
• Facilitate a regular global risk review cadence across all regions and business divisions.
• Serve as the central point of coordination and escalation for accounts with significant financial, commercial, delivery, or customer-retention risks.
• Maintain accurate risk account records including exposure, root causes, mitigation plans, owners, and next steps.
• Monitor and report on risks impacting ARR, renewals, collections, churn, revenue realisation, and bad debt exposure.
• Develop executive dashboards and management reporting providing visibility into risk trends, exposure, accountability, and resolution progress.
• Drive accountability across stakeholders and challenge delays to ensure timely closure of critical issues.
• Partner with Sales, Customer Success, Finance, Legal, Delivery, Product and Leadership teams to accelerate resolutions.
• Lead automation initiatives to streamline data collection, reporting, workflow management, and risk tracking processes.

Department: Finance
Function: Business Development
Experience Level: Mid-Senior Level