Forward Deployed Engineer

Most engineers ship into a backlog. You'd ship into a customer's operation.

We build the workforce, project, scheduling and service systems companies use to run the physical world — manufacturing, energy, aerospace and defense, construction, telecom, field service. As a Forward Deployed Engineer you embed directly with those customers, work out where software and AI genuinely help, and build it in front of them. Days and weeks, not quarters.

This is a high-agency role for a hands-on senior engineer who is as comfortable in a stakeholder conversation about a business process as they are building and shipping the service behind it.

What you'll do

• Embed with customers to understand their actual operation — their data, their constraints, their people — rather than working from a requirements document written by someone who's never been on site
• Lead technical discovery: separate the real bottleneck from the symptom the customer came to you with
• Design and ship full-lifecycle features across front-end and back-end, and build or extend the APIs and event-driven services that connect workforce, project, scheduling and financial data across IFS Cloud and customer systems
• Know the platform and AI service catalogue well enough to spot what can be reused or extended, and help customers build on top of it
• Where nothing fits, gather the requirements yourself and partner with the owning engineering team to scope and build it — hands-on throughout, not handing off a ticket
• Get into the data pipelines, model serving, retrieval and evaluation behind AI-backed features, and the integrations that put them into a real workflow
• Ship a working first version fast, then harden it: monitoring, feedback loops from real usage, production-grade reliability
• Decide what survives. Some of what you build proves a point and gets deleted; some becomes product for every customer. Calling that correctly, and telling a customer no, is part of the job
• Communicate trade-offs clearly to product owners, customer architects and non-technical stakeholders, and turn what you learn in the field into input for the roadmap
Why you'd want this

• You see the consequences. 
• A new problem every few months. 
• AI-native, for real. 
• Full ownership. 
• A real path back into product.

Department: Research and Development
Function: Engineering
Experience Level: Mid-Senior Level