Knowledge Engineer — Knowledge Graph & Agentic Interfaces

Build and curate the ontology, knowledge graph and grounding infrastructure that let AI agents understand IFS software and reason accurately over customer data, turning what the platform already knows about itself, plus deep industry expertise, into a semantic layer other engineers and agents can trust.

Key responsibilities 

• Design and build MCP servers (Model Context Protocol, the emerging standard for exposing application capability to agents) over the product’s business objects, treating capability modelling, discoverability, versioning and backward compatibility as first-class design problems. 

• Build the write path that lets an agent safely change a customer’s operational data. 

• Design and build the semantic layer: an ontology and knowledge graph over the product, generated from what the platform already knows about itself and then curated industry by industry, in partnership with domain experts who turn tacit product knowledge into an explicit, machine-usable model.

• Build the retrieval and grounding infrastructure that connects agents to this knowledge: embeddings, vector databases, hybrid search, chunking and indexing strategies, memory architectures, and grounding techniques that keep agent outputs accurate and traceable to source.

• Establish data quality, provenance and versioning practices for the knowledge graph, so changes are traceable and agent behaviour built on top of it doesn't silently drift.

• Build the skills layer that maps what someone asks for onto the correct operation and the correct sequence, with a router that picks between them. 

• Build the control plane: authentication, entitlements, agent identity, telemetry, metering, resistance to injection, and a default that denies rather than permits. 

• Build the evaluation harness that certifies agent behaviour against the real product, and improve the system against what it measures. 

• Build rapid prototypes and proofs of concept to validate emerging technology, product opportunities and customer scenarios. 

• Establish the engineering practices these systems need: evaluation, testing, observability, monitoring, governance, security and operational excellence. 

• Contribute to technical design, review other engineers’ work, and support colleagues coming into the domain. 

• Represent the work outside the team through customer engagements, demonstrations, industry events and partner collaboration.

Department: Research and Development
Function: Engineering
Experience Level: Mid-Senior Level