Cloud Support Engineer
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Job Description
Cloud Support Engineer
The Role: The Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.
Your Focus:
• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Technology teams on troubleshooting of platform related issues.
• Strategy Platform administration and troubleshooting.
• Maintaining high quality documentation for all related tasks.
Qualifications:
• Technical education or experience in IT roles strongly preferred.
• AWS, Azure, Linux, GCP and containers (Kubernetes) experience strongly preferred.
• Practical experience managing critical customer issues is a plus.
• Must possess an enthusiastic personality and foster a positive work environment.
• Strong written and verbal communication skills in English is a must. Fluency in German is a plus.
• Well-organized with effective time management skills.
• Team player - always willing to give support to others and ask for help if needed.
• Ability to work independently.
• Attention to detail.
Additional Information:
• Available to work from the Warsaw office at least 3 days a week.
• The annual gross salary ranges from PLN 140k-160k gross
• The recruitment process includes online assessment as a first step (logic) - please check also your SPAM folder
Requirements
Department: Cloud Support
Function: Information Technology
Experience Level: Associate