Revenues and Benefits Assessors
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Job Description
**Role can be Office Hybrid or Remote, subject to location.**
Experience Required in Revenues processing and Telephony, working on Civica and NEC systems.
Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.
Main Responsibilities
• To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
• Meet the standards or deadlines required whilst performing all duties with Minimum support
• Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
• Coaching and mentoring junior staff/Colleagues
• Shares best practice with colleagues and lead update sessions to wider team
• Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
• Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements
• Regularly exceeds minimum contractual standards for productivity/accuracy
Requirements
Department: Processing Services
Function: Customer Service
Experience Level: Associate