Senior Analyst - FMCG
Job Description
Client Support & Relationship Ownership
• Serve as the primary Customer Success contact for Japanese clients operating overseas or expanding into new international markets and categories.
• Manage day-to-day client communications in both Japanese and English, ensuring seamless and reliable service delivery aligned with client business needs.
• Build and maintain strong relationships with key stakeholders, taking full ownership of client requests from initiation through resolution.
Execution & Value Delivery
• Lead client updates, business reviews, and presentations, effectively communicating data, insights, and performance outcomes related to international markets.
• Translate client priorities into actionable plans, deliverables, and structured follow-ups to drive measurable results.
• Leverage NIQ data, tools, and standardized materials to address client business questions and support strategic decision-making.
Customer Satisfaction & Issue Resolution
• Act as the primary point of contact for all service-related inquiries, including data quality, coverage, and delivery concerns.
• Collaborate with cross-functional and regional teams to ensure timely and accurate issue resolution.
• Provide clear and transparent status updates, serving as a bilingual liaison between Japanese clients and global NIQ teams.
Global & Cross-Market Support
• Support multi-market and international inquiries by gathering and validating information on data availability, definitions, and methodologies across regions.
• Coordinate cross-market requests by defining scope, ownership, and timelines to ensure efficient execution.
• Facilitate client expansion into new markets or categories by connecting them with relevant NIQ expertise and resources.
Platform Adoption & Continuous Improvement
• Drive onboarding and adoption of NIQ platforms and tools by supporting client training, addressing user inquiries, and resolving common usage challenges.
• Utilize digital and AI-driven tools to enhance efficiency in research, material preparation, documentation, and daily client communications.
• Contribute to continuous improvement by documenting processes, sharing knowledge, and enhancing clarity and efficiency in repeat global or cross-market workflows.
Requirements
Function: General Business
Experience Level: Mid-Senior Level