Sales_Director of Sales_ENG

At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. Apply now for:

Director of Sales

Are you a strategic thinker, a results-driven leader, and passionate about delivering exceptional customer experiences? As our Team Leader Sales, you will drive performance, inspire a high-energy team, and take our sales efforts to the next level across a portfolio of hotels.

Your Key Tasks

• Participates in the development and preparation of the hotel business plan, with specific focus on sales objectives and revenue generation.
• Assesses, evaluates and ensures that short-term and long-term sales goals are achieved in line with the hotel’s business strategy.
• Follows sales results, including room night production, revenue, account production and business conversion, and proposes corrective actions when required.
• Maintains and maximizes the utilization of all automated sales and reservations systems related to individual and group business.
• Maintains permanent and updated files for all corporate, group, government, travel trade and other key accounts with strong room night and revenue potential.
• Conducts regular market and competitor analysis, including competitor rates, occupancy, promotions, business strategies and market positioning.
• Identifies new business opportunities and develops strategies to increase hotel room nights, revenue and overall business production.
• Supervises and handles group and individual sales enquiries and reservation requests when necessary, ensuring timely follow-up and conversion of potential business.
• Follows up on confirmed and tentative business to maximize conversion and ensure business materializes as planned.
• Sets and negotiates corporate rates for local and international companies, travel trade accounts and other commercial accounts in line with the hotel’s revenue strategy.
• Develops and maintains strong relationships with local and international clients through regular sales calls, visits, meetings and business follow-ups.
• Supervises the customer database system (SAP Cloud) to ensure all sales calls, activities, account information and follow-ups are accurately recorded and regularly updated.
• Ensures fair and effective account distribution among sales team members and monitors their account management, visits, follow-ups and business production.
• Keeps customers updated on the latest hotel developments, facilities, services and commercial offers, and communicates relevant changes in customer profiles to hotel management.
• Works closely with all relevant departments to ensure smooth handling of groups, corporate accounts and business requirements and to maintain high levels of customer satisfaction.
• Plans and coordinates participation in trade shows, exhibitions, workshops, road shows, sales blitzes and other business development activities to generate new business opportunities.
• Prepares the annual Sales budget and manpower forecast for the department in coordination with the GM and relevant management team.
• Monitors sales performance against budget and targets and implements action plans to maximize revenue and business opportunities.
• Maximizes employee productivity and morale within the department and consistently maintains discipline in accordance with hotel guidelines and local regulations.
• Schedules employees according to business levels to maximize productivity and control payroll costs.
• Selects and recruits suitable employees for the Sales department in accordance with the prescribed policies and procedures.
• Provides appropriate sales skills training and coaching to team members to improve performance and achieve sales targets.
• Identifies employees with potential for promotion and/or transfer and prepares appropriate development plans in coordination with the Director of People Engagement.
• Conducts monthly departmental meetings to review sales achievements, targets, account production, challenges and areas for improvement.
• Establishes and maintains effective internal communication, including daily sales briefings, to ensure strong teamwork, follow-up and productivity.

Function: Sales
Experience Level: Director