Executive Housekeeper

Important Notes:

• This role is a Pacific Island based role in Fiji.
As the Executive Housekeeper you bring an unparalleled commitment to excellence, a detail-driven approach and a genuine passion for maintaining an impeccable guest experience to our dynamic Housekeeping Team.

• Lead and manage the housekeeping team, ensuring flawless cleanliness, orderliness and presentation throughout the resort, driven by daily walk-throughs and quality checks.
• Establish and maintain the highest hygiene and quality standards in all guest rooms, public areas and back-of-house spaces, including proper usage, labelling and training around chemicals and cleaning supplies.
• Work closely with the Front Office Manager on room availability and the Chief Engineer on room maintenance, ensuring seamless guest experiences across departments.
• Develop schedules, allocate tasks, and oversee budget and inventory management of cleaning supplies, linen and uniforms, in line with hotel financial forecasts and labour standards.
• Train, motivate and inspire your team through ongoing coaching, technical and safety training, and clear performance feedback that upholds our luxury service standards.
• Monitor guest feedback and service scores, resolving concerns with empathy and continuously improving housekeeping operations.
• Ensure compliance with health and safety regulations, including statutory requirements, pest eradication protocols and staff training on hazardous supplies.

Function: Customer Service
Experience Level: Not Applicable