Bar Manager

Develops and implements strategies to achieve revenue and profit goals

• Participates in the development of the marketing plan for the bar/lounge by keeping current on competitors on a regular basis
• Develops and implements special promotions and employee incentives
• Provides employees with current up-to-date information on drink specials and menu items
• Increases sales by coaching employees on effective sales techniques
• Maximizes productivity by using forecasting techniques to adjust scheduling
 

Manages the operation of bar/lounge

• Coordinates the set up of bar/lounge area in accordance with Radisson Hotel standards
• Manages the food and beverage service provided in assigned bar/lounge; coaches employees on effective service techniques
• Inspects bar/lounge area on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times
• Leads staff meetings
• Assists in quarterly inventories
• Properly executes check control procedures
• Maintains sanitary and safe work environment for guests and employees
 

Develops and implements strategies and practices which support employee engagement

• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
 

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
 

Adheres to hotel policies and procedures

• Attends work on time and as scheduled
• Follows hotel grooming and hygiene standards
• Minimise safety hazards by following all safety rules and procedures
• Keeps Manager promptly and fully informed of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public

Function: Other
Experience Level: Executive